In the below write-up, “we” or “us” refers to GoAvista (“Avista”) and “you” refers to the consumer or the site visitor.
YOUR ACCEPTANCE
As a user, upon your visit to GoAvista (“Avista”), you are bound by the terms of registering as a member, browsing or using any part of our website, and placing an online order with us.
The Terms and Conditions are subject to change without prior notice. It is your responsibility to stay updated.
WEBSITE USAGE
- Do not attempt hacking, password cracking, or accessing unauthorized areas.
- Do not breach security or authentication measures.
- Do not exploit infrastructure or post derogatory/defamatory content.
- Refrain from DDoS attacks or any disruptive activity.
- Do not use malicious software or tamper with website data.
FREE TRIAL
We offer a Contact Us so customers can experience our products before committing.
- No installation/setup charges for the demo.
- Trials depend on product availability. Requests don’t guarantee scheduling.
- Special requests for out-of-stock items will not be entertained.
- Free trials are for demo purposes only. Refusal to return kits may lead to legal action.
- Delayed returns may incur pro-rata charges.
- We are not liable for failures due to theft, hacking, disasters, voltage issues, etc.
- Trial can be extended by paying 75% of the cost upfront; balance within 5 working days.
- Currently available in Ahmedabad, Surat, and Vadodara only.
ONLINE SHOPPING
Orders are processed based on product availability. Unavailable items will prompt a refund or alternate option.
Acknowledgement of your order does not imply acceptance until payment is confirmed.
Delivery timelines may vary due to external factors.
We are not responsible for orders affected by connectivity or server issues.
Promotional codes are time-bound and can be revoked if misused.
PRODUCT USAGE
- Misuse or tampering with products may void service and support.
- Self-installation is at your own risk. Damage due to improper installation is not covered.
- We are not liable for damages from pre-existing wiring or external conditions.
- Warranty does not cover damage from natural disasters or mishandling.
- Products are for personal use only. Misuse absolves company responsibility.
- Specifications may change without prior notice. Review details carefully before purchase.
PRICING, REFUNDS AND CANCELLATIONS
Prices may change without notice. We aim for accuracy but reserve final rights on pricing.
Full refunds for cancellations before shipping. Post-shipping, shipping costs may be deducted.
Refunds may take 7–10 working days. Deposits are refunded after kit return and verification.
In case of product unavailability, you can request a refund or choose a substitute.
LIFETIME SUPPORT
We provide lifetime support to customers who purchase from the avista Store.
Support may be void if non-standard products are used or improper integration is done.
Includes one-year full technical support (on-site, phone, email). On-site post-AMC may be chargeable.
If you fail to comply with any of the above clauses, we reserve the right to terminate contracts or services. Transacting on our platform signifies acceptance of all terms. Negligence in reading the terms is not a valid claim.
All rights and information remain the exclusive property of GoAvista (“Avista”). Unauthorized reproduction, modification, or distribution is prohibited under Indian law.
DISCLAIMER
We take your data security seriously. In case of suspicious activity involving your personal or banking data, notify us immediately.
We never ask for:
- Your ATM PIN or online password
- CVV number or OTP
We never share your details without your consent. If someone poses as a avista representative requesting payment, report it immediately.
Contact: info@avista.com
Date: 06-20-2025
